How improving customer experience in a knowledge centre saves costs
Our senior content strategist Blaine Kyllo joined Ken Bell, BC Hydro‘s Manager of Business Innovation and Operations Customer Service, on stage in September. The two shared how a content strategy aimed at BC Hydro’s front-line agents reduced call time and cuts cost for the utility company.
Event name: E Source Forum 2018
Location: Denver, CO
Dates: September 25 – 28, 2018
Presenting: Speeding up front-line customer service: Improving the content and experience for agents reduces call time and cuts cost