Articles

We’re presenting at Confab 2019!

  • ByTeam CSI
  • |
  • Nov 21 2018
Categories: |News |Events
We’re presenting at Confab 2019!

Event details

Event name: Confab 2019

Location: Minneapolis, MN

Dates: April 23 Р26, 2019

Presenting: Process to the People

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E Source Forum presentation summary: Speeding up customer service through content strategy

  • ByTeam CSI
  • |
  • Nov 16 2018
Categories: |News |Events
E Source Forum presentation summary: Speeding up customer service through content strategy

How improving customer experience in a knowledge centre saves costs

Our senior content strategist Blaine Kyllo joined Ken Bell, BC Hydro‘s Manager of Business Innovation and Operations Customer Service, on stage in September. The two shared how a content strategy aimed at BC Hydro’s front-line agents reduced call time and cuts cost for the utility company.

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We’re co-presenting with BC Hydro at the 2018 E Source Forum

  • ByTeam CSI
  • |
  • Sep 20 2018
Categories: |News |Events

Event details

Event name: E Source Forum 2018

Location: Denver, CO

Dates: September 25 – 28, 2018

Presenting: Speeding up front-line customer service: Improving the content and experience for agents reduces call time and cuts cost

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Case study

TELUS Customer support

Governance

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Case study

Adoptive Families Association of BC

Website content strategy

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