Articles

We’re co-presenting with BC Hydro at the 2018 E Source Forum

  • ByTeam CSI
  • |
  • Sep 20 2018
Categories: |News |Events

Event details

Event name: E Source Forum 2018

Location: Denver, CO

Dates: September 25 – 28, 2018

Presenting: Speeding up front-line customer service: Improving the content and experience for agents reduces call time and cuts cost

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We’re speaking at Confab this May!

  • ByTeam CSI
  • |
  • Mar 5 2018
Categories: |News |Events
Topics: |Kathy Wagner |News
We’re speaking at Confab this May!

Make high-impact content improvements

We’re so pleased to announce that Kathy will be speaking at Confab 2018 in Minneapolis this May 21 – 23.

Kathy’s breakout session will help you home in on the specific aspects of your content or content practices that will have the biggest impact on your organization. She’ll also show you which content strategy tools and resources to use to improve your high-priority content areas.

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Assess and progress your content with our free webinar

  • ByTeam CSI
  • |
  • Feb 5 2018
Categories: |News |Events
Assess and progress your content with our free webinar

Assess and progress your content

In this interactive webinar, we’ll introduce you to our Content Assess and Progress methodology. It helps you home in on the specific aspects of your content, or content practices, that need the most work and will have the biggest impact on your organization. It also shows you which content strategy tools and resources to use to improve your high-priority content areas.

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Case study

TELUS Customer support

Governance

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Case study

Adoptive Families Association of BC

Website content strategy

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