Articles

It’s a Wrap! BC Hydro’s About Us section

  • ByTeam CSI
  • |
  • Oct 18 2018
Categories: |News
Topics: |Clients |News

What we did for BC Hydro

BC Hydro, the province’s electricity utility, is one of our long-term clients. We’re always eager to start on a new project with them because, although each one is different, we know the digital team understands the value of content and that… that warms our hearts.

Our most recent project involved providing guidance and recommendations on a content strategy for the About Us section of bchydro.com. We were tasked with delivering insights on audience needs, a user-focused information architecture, and content standards and guidelines for the section.

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We’re co-presenting with BC Hydro at the 2018 E Source Forum

  • ByTeam CSI
  • |
  • Sep 20 2018
Categories: |News |Events

Event details

Event name: E Source Forum 2018

Location: Denver, CO

Dates: September 25 – 28, 2018

Presenting: Speeding up front-line customer service: Improving the content and experience for agents reduces call time and cuts cost

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CSI welcomes new content strategist Farah Hirani

  • ByTeam CSI
  • |
  • Aug 29 2018
Categories: |News
Topics: |Team |News

Farah Hirani joins CSI as content strategist

Starting in September, Farah Hirani will join the CSI team to help us tackle our upcoming content strategy projects. Farah’s experience in science and storytelling make her a great fit for what we do.

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Case study

TELUS Customer support

Governance

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Case study

Adoptive Families Association of BC

Website content strategy

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