Articles

We’re presenting at Confab 2019!

  • ByTeam CSI
  • |
  • Nov 21 2018
Categories: |News |Events
We’re presenting at Confab 2019!

Event details

Event name: Confab 2019

Location: Minneapolis, MN

Dates: April 23 – 26, 2019

Presenting: Process to the People

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E Source Forum presentation summary: Speeding up customer service through content strategy

  • ByTeam CSI
  • |
  • Nov 16 2018
Categories: |News |Events
E Source Forum presentation summary: Speeding up customer service through content strategy

How improving customer experience in a knowledge centre saves costs

Our senior content strategist Blaine Kyllo joined Ken Bell, BC Hydro‘s Manager of Business Innovation and Operations Customer Service, on stage in September. The two shared how a content strategy aimed at BC Hydro’s front-line agents reduced call time and cuts cost for the utility company.

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It’s a Wrap! BC Hydro’s About Us section

  • ByTeam CSI
  • |
  • Oct 18 2018
Categories: |News
Topics: |Clients |News

What we did for BC Hydro

BC Hydro, the province’s electricity utility, is one of our long-term clients. We’re always eager to start on a new project with them because, although each one is different, we know the digital team understands the value of content and that… that warms our hearts.

Our most recent project involved providing guidance and recommendations on a content strategy for the About Us section of bchydro.com. We were tasked with delivering insights on audience needs, a user-focused information architecture, and content standards and guidelines for the section.

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Case study

TELUS Customer support

Governance

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Case study

Adoptive Families Association of BC

Website content strategy

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