Articles

We’re co-presenting with BC Hydro at the 2018 E Source Forum

  • ByTeam CSI
  • |
  • Sep 20 2018
Categories: |News |Events

Event details

Event name: E Source Forum 2018

Location: Denver, CO

Dates: September 25 – 28, 2018

Presenting: Speeding up front-line customer service: Improving the content and experience for agents reduces call time and cuts cost

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Process to the people: How governance can power content teams [Slides]

  • ByTeam CSI
  • |
  • Nov 20 2017
Categories: |News |Events
Process to the people: How governance can power content teams [Slides]

Content process models

Content leaders know how important it is to manage content through its lifecycle. If you’re on the ball and your content team is streamlined and efficient, you’ll do this by articulating content processes to make sure that everyone involved, from stakeholders to subject matter experts to content creators, has a shared understanding of the work being done.

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CSI team learns change management the fun way

  • ByTeam CSI
  • |
  • Jun 27 2017
Categories: |News

Who said change management can’t be fun?

Our senior CSI team members spent three days last week in Parksville, B.C. taking the Prosci Change Management Certification Program.

Stay tuned for details on our learnings (of which there were many – What a fantastic program!) But for now: the fun. Each evening we participated in a fun, team event designed to move us out of our comfort zone and deal with change in some way. If only all organizational change was this easy! 

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TELUS Customer support

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Adoptive Families Association of BC

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