Articles

It’s a Wrap! BC Hydro’s About Us section

  • ByTeam CSI
  • |
  • Oct 18 2018
Categories: |News
Topics: |Clients |News

What we did for BC Hydro

BC Hydro, the province’s electricity utility, is one of our long-term clients. We’re always eager to start on a new project with them because, although each one is different, we know the digital team understands the value of content and that… that warms our hearts.

Our most recent project involved providing guidance and recommendations on a content strategy for the About Us section of bchydro.com. We were tasked with delivering insights on audience needs, a user-focused information architecture, and content standards and guidelines for the section.

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We’re co-presenting with BC Hydro at the 2018 E Source Forum

  • ByTeam CSI
  • |
  • Sep 20 2018
Categories: |News |Events

Event details

Event name: E Source Forum 2018

Location: Denver, CO

Dates: September 25 – 28, 2018

Presenting: Speeding up front-line customer service: Improving the content and experience for agents reduces call time and cuts cost

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Team CSI gets certified in change management methodology

  • ByTeam CSI
  • |
  • Jul 17 2017
Categories: |News
Topics: |Clients |Team |News
Team CSI gets certified in change management methodology

Helping our clients manage the change of content strategy

The senior members of our CSI team spent were in Parksville, BC recently at a three-day Prosci Change Management Certification Program. The course was an intensive immersion into Prosci research, methodology, and tools for the three stages of change.

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Case study

TELUS Customer support

Governance

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Case study

Adoptive Families Association of BC

Website content strategy

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