Articles

Top 4 content governance Q&As

  • ByTeam CSI
  • |
  • Jun 1 2016
Categories: |Toolbox
Topics: |Corporate |Governance
Top 4 content governance Q&As Photo credit: Confab Events

We field a lot of questions about content governance.

Many of them come from conferenceĀ attendees who take our governance workshop, Aligning People to Your Processes.

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TELUS overhauls its content to improve customer support

  • ByTeam CSI
  • |
  • Jan 22 2016
Categories: |Case studies
Topics: |Telco |Corporate
TELUS overhauls its content to improve customer support Photo: Gavin Froome, TELUS Digital

Helping customers solve their own problems

Whether providing mobile devices and services to Canada, or Internet, landline, and television services to home owners in the western provinces of the country, TELUSĀ has a reputation for superior customer service. But when they realized customers were getting stymied in the “Support” section of the website, they looked to CSI for help.

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Case study

TELUS Customer support

Governance

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Case study

Adoptive Families Association of BC

Website content strategy

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