Articles

You can’t delete that! How to deal with regulatory content

  • ByTeam CSI
  • |
  • May 2 2018
Categories: |Toolbox
You can’t delete that! How to deal with regulatory content Photo by Roman Kraft on Unsplash

When you hit the regulatory roadblock…

Sometimes, your content team will be met with resistance when trying to remove content from your organization’s website.

“Oh, that’s regulatory stuff. We need that.”

“No, you can’t take that off. It’s legally required.”

And certainly, there are some types of content that will need to stay. Your organization may be required to keep any of the following information online, at least temporarily:

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Authoring and governance models: Finding a balance

  • ByTeam CSI
  • |
  • Jan 29 2018
Categories: |Ideas
Authoring and governance models: Finding a balance Photo by Jeremy Thomas on Unsplash

Who’s responsible for your content?

Terms like authoring model and governance model can sound a bit intimidating. But really, they just refer to who’s responsible for creating content and making content decisions within a company.

It’s really important to understand what the options are so you know what method you’re using, and you can decide if it’s really what’s best for your company. Why? Because the content authoring and governance models you choose have tremendous impact on content development processes and the resulting quality of your content.

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Building a digital content team: Lessons from publishing and tech comm

  • ByTeam CSI
  • |
  • Nov 28 2017
Categories: |Toolbox
Building a digital content team: Lessons from publishing and tech comm Photo by G. Crescoli on Unsplash

It’s time to pick your team

Who do you need on your digital content team? Is it more important to cover every skillset with experts, or to focus on the most common tasks? We look to two content-focused industries to learn what works: publishing and technical communications.

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Case study

TELUS Customer support

Governance

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Case study

Adoptive Families Association of BC

Website content strategy

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