Articles

We’re presenting at Confab 2019!

  • ByTeam CSI
  • |
  • Nov 21 2018
Categories: |News |Events
We’re presenting at Confab 2019!

Event details

Event name: Confab 2019

Location: Minneapolis, MN

Dates: April 23 – 26, 2019

Presenting: Process to the People

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E Source Forum presentation summary: Speeding up customer service through content strategy

  • ByTeam CSI
  • |
  • Nov 16 2018
Categories: |News |Events
E Source Forum presentation summary: Speeding up customer service through content strategy

How improving customer experience in a knowledge centre saves costs

Our senior content strategist Blaine Kyllo joined Ken Bell, BC Hydro‘s Manager of Business Innovation and Operations Customer Service, on stage in September. The two shared how a content strategy aimed at BC Hydro’s front-line agents reduced call time and cuts cost for the utility company.

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Discovery for intranet content strategy

  • ByTeam CSI
  • |
  • Nov 5 2018
Categories: |Toolbox
Topics: |intranets |How-to
Discovery for intranet content strategy Photo by David Travis on Unsplash

Intranet content strategy initiatives: Common themes

We’ve done several intranet content strategy projects recently and, although every project is unique, we’ve come across some common themes. With this in mind, there are questions to ask and things to watch for that are particular to intranet content strategy discovery activities.We’ve done several intranet content strategy projects recently and, although every project is unique, we’ve come across some common themes. With this in mind, there are questions to ask and things to watch for that are particular to intranet content strategy discovery activities.

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Case study

TELUS Customer support

Governance

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Case study

Adoptive Families Association of BC

Website content strategy

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