CSI team training: Aloha to new and old team members, and some round robin problem solving

  • By Team CSI
  • |
  • Mar 30 2016
Categories: |News

Many themes make light work

Our March team training session revolved around a couple of themes. The first was Aloha! which in Hawaiian means both welcome and farewell. The second was a round robin problem solving session.

Aloha!

We welcomed new team member Jessica (Jess) Coccimilglio who joins us as a content strategist. (More on Jess in a later post.)

Not only is she the second CSI person we call Jessica, she also created this piece of geek-luvable tech. A blinky purse, created with the Flora Arduino Project Kit. Check out her blog post on MakeUseOf.com to see how she did it.

We also said goodbye to Leanne who has been doing our content marketing and website stuff, and is now moving on to other writing projects.

Leanne’s been with us for a year, and was integral in launching our new website and content marketing plan. We’ll miss her cheerful effectiveness, and wish her all the best.

Cheers, Leanne!

Round robin problem solving

The next part of the day was an experiment in problem solving. Kind of like speed dating, everyone on the team paired up for three, 45-minute brainstorming sessions around a current project problem.

With energy and ideas swirling throughout the room, here’s what we worked on:

  • User research survey
  • Customer journey workshop
  • Kickoff package
  • Competitive analysis criteria
“It was  a really productive couple of hours, and a chance to get new perspectives on how everyone approaches a challenge,” says Jessica.

This approach to getting-a-bunch-of-stuff-done-in-a-limited-time really worked for us and we’ll be using the format again.

As the saying goes, many heads are better than one.

CSI team training

And with that, March is a wrap!

Topics

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TELUS Customer support

Governance

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Case study

Adoptive Families Association of BC

Website content strategy

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