Articles

Announcing CSI’s new monthly content governance podcast: Content in Practice

  • ByTeam CSI
  • |
  • Jan 24 2019
Categories: |News
Announcing CSI’s new monthly content governance podcast: <i>Content in Practice</i>

CSI’s Blaine Kyllo talks governance with in-house content leaders

We’re thrilled to announce the start of a new podcast series we’re launching next week called Content in Practice: The Content Governance Podcast.

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We’re presenting at Confab 2019!

  • ByTeam CSI
  • |
  • Nov 21 2018
Categories: |News |Events
We’re presenting at Confab 2019!

Event details

Event name: Confab 2019

Location: Minneapolis, MN

Dates: April 23 – 26, 2019

Presenting: Process to the People

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E Source Forum presentation summary: Speeding up customer service through content strategy

  • ByTeam CSI
  • |
  • Nov 16 2018
Categories: |News |Events
E Source Forum presentation summary: Speeding up customer service through content strategy

How improving customer experience in a knowledge centre saves costs

Our senior content strategist Blaine Kyllo joined Ken Bell, BC Hydro‘s Manager of Business Innovation and Operations Customer Service, on stage in September. The two shared how a content strategy aimed at BC Hydro’s front-line agents reduced call time and cuts cost for the utility company.

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Case study

TELUS Customer support

Governance

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Case study

Adoptive Families Association of BC

Website content strategy

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