Blaine Kyllo will be speaking in Seattle on March 7—be sure to register if you’re in town
Were super excited that Blaine Kyllo, our resident content governance pro, will be giving a talk at Content Strategy Seattle’s Meetup group on March 7th, 2019.
CSI’s Blaine Kyllo talks governance with in-house content leaders
We’re thrilled to announce the start of a new podcast series we’re launching next week called Content in Practice: The Content Governance Podcast.
How improving customer experience in a knowledge centre saves costs
Our senior content strategist Blaine Kyllo joined Ken Bell, BC Hydro‘s Manager of Business Innovation and Operations Customer Service, on stage in September. The two shared how a content strategy aimed at BC Hydro’s front-line agents reduced call time and cuts cost for the utility company.