Articles

Content in Practice: Padma Gillen on the digital transformation at Gov.uk and his new book, Lead With Content

  • ByBlaine Kyllo
  • |
  • Sep 3 2019
Categories: |News
<i>Content in Practice</i>: Padma Gillen on the digital transformation at Gov.uk and his new book, Lead With Content

Digital first is how organizations can stay relevant and meet the needs of users

On the Content in Practice podcast, Padma Gillen (Twitter, LinkedIn) talks about successful digital transformations and the development of Gov.uk. Produced by Kathy Wagner and Blaine Kyllo, theme music by Lee Rosevere.

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Designing content process and workflow for large rewriting projects

  • ByKathy Wagner
  • |
  • Aug 13 2019
Categories: |News |Toolbox
Designing content process and workflow for large rewriting projects

Good content process and workflow is how good work gets done

Good content processes are all about getting the work done, quickly and easily. It’s the “people” part of rewriting content, and outlines how people will interact with each other as they work together to get the content revisions ready for publication. Good workflow helps people through well-designed technology interactions that make the content revision process even easier.

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Building the right writing team for large rewriting projects

  • ByKathy Wagner
  • |
  • Aug 6 2019
Categories: |Toolbox
Building the right writing team for large rewriting projects

Having a good writing team is essential

Building the right writing team doesn’t mean throwing a couple of writers at the problem and expecting them to figure things out. When you have thousands of pages of dense content to rewrite, you need to ensure you have all roles and responsibilities covered and that the writers can work within (or help to develop) defined processes and workflow. They need to be familiar with the support tools they’ll be using, and work within your established timeline and budget.

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Case study

TELUS Customer support

Governance

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Case study

Adoptive Families Association of BC

Website content strategy

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