Presentation: Gathering content insights from user surveys

  • By Kathy Wagner
  • |
  • May 14 2014
Categories: |News

Tips for planning, designing, and distributing

We had a fantastic time at Confab this year — I’m so sad that it’s over! Great people, great presentations, and great cake. If you weren’t able to make it to Minneapolis, here’s the presentation that I gave on Gathering Content Insights from User Surveys.

In this presentation, I take you through the steps to plan, design, and distribute user surveys to help you with content strategy projects. I also touch on ways that you can communicate survey findings to your management team or clients.

Here are my presentation slides. Let me know what you think!

Topics

Case study

TELUS Customer support

Governance

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Case study

Adoptive Families Association of BC

Website content strategy

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